Privacy Policy
BardotMU — How We Collect, Use & Protect Your Information
I. Information We Collect
When you register an account or use BardotMU services, we may collect the following information:
- Account Data: Username, email address, and encrypted password.
- Technical Data: IP address, browser type, device information, and hardware identifiers used for security and anti-cheat purposes.
- Payment Data: Transaction records processed through third-party payment providers (Stripe, PayPal). We do not store your full card details on our servers.
- Game Data: Character names, in-game activity, chat logs, and gameplay statistics.
- Communication Data: Support tickets, contact form submissions, and Discord interactions.
II. How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve our game services.
- To verify account ownership and prevent unauthorized access.
- To detect and prevent cheating, hacking, multi-account abuse, and fraud.
- To process payments and deliver purchased digital goods.
- To communicate important server updates, maintenance notices, and security alerts.
- To respond to support requests and resolve disputes.
- To enforce our Terms of Service and Server Rules.
III. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted password storage (hashed, never stored in plain text).
- Secure HTTPS connections for all web traffic.
- Restricted access to personal data (staff only on a need-to-know basis).
- Regular security audits and monitoring for unauthorized access.
While we take every reasonable precaution, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
IV. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share limited data with:
- Payment Processors: Stripe and PayPal receive necessary transaction data to process your payments securely.
- Anti-Cheat Systems: Hardware/software identifiers may be processed to detect cheating or abuse.
- Legal Authorities: If required by law, court order, or to protect against fraud or illegal activity.
V. Cookies & Tracking
BardotMU uses essential cookies to maintain your login session and remember your preferences. We do not use third-party advertising trackers or sell data to advertisers.
- Session Cookies: Required for login and account functionality.
- Preference Cookies: Remember language and display settings.
VI. Data Retention
We retain your account data for as long as your account remains active. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required for legal compliance, fraud prevention, or dispute resolution.
Payment records and agreement signatures are retained permanently as legally binding evidence of transactions.
VII. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data (subject to legal retention requirements).
- Withdraw consent for non-essential data processing at any time.
To exercise any of these rights, please contact us through our support channels.
VIII. Children's Privacy
BardotMU is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it promptly.
IX. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of BardotMU services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Questions about your privacy?
Contact us through our Support Page or open a ticket on our Discord server.