Refund Policy

I. Account Agreement

By registering on BardotMU, you agree to the following:

• All information related to your account(s) is property of BardotMU.
• We are NOT responsible for the security of your account name and password. Players must take strong measures to protect their accounts. Never enter your BardotMU login details on any non-official website. DO NOT share your login information or personal details.
• Any problems arising from sharing your account(s), passwords, or personal information in Internet cafés, public computers, or through third-party tools are the sole responsibility of the account owner.
• DO NOT log in to other users' accounts. In case of account/hardware penalties, your computer may be affected as well if you use shared accounts/devices. We do NOT provide support to users using VPN/proxy/hide-IP tools or suspicious third-party software.
• Multi-account policy: Maximum accounts per player: 2. Maximum accounts online at the same time per player: 2. Players found owning or operating more than 2 accounts will face penalties including account suspension or permanent ban. Playing more than 2 accounts simultaneously (even across different PCs, IPs, or VPNs) is strictly prohibited. Our systems actively monitor account activity using multiple detection methods. Violations will result in account deletion and permanent IP/hardware restrictions.
• Names (Character Names / IGN and Guild Names) must NOT contain Administrator/GM names or attempt to imitate staff.
• You may not impersonate or present yourself as BardotMU staff/management. If caught posing as an Admin or GM, you will be permanently banned.

II. Donations, Store Credits and Refunds

Donation rewards / credits (if available) can be used for BardotMU services such as webshop items, VIP features, cosmetics, in-game services, or other official offerings. BardotMU Administrator(s) and GM(s) will NOT be held responsible for any lost / disappeared / missing / stolen items, regardless of cause. We will NEVER replace or refund lost items, currencies, or progress.

III. Digital Products and Services

BardotMU does not issue refunds for digital products and services once an order is submitted and delivered/activated. By purchasing any product and/or service from BardotMU, you acknowledge and agree that transactions are final. We do not accept chargeback abuse, partial refund requests, or full refund demands under normal circumstances.

IV. Hacking, Cheating and Scamming

• Any hacks, cheats, exploits, or malicious tools that compromise BardotMU will result in permanent penalties (account / hardware / IP).
• Abusing server bugs, automation, credit/vote exploits, ranking manipulation, duping, or any type of cheating will receive severe penalties, including permanent bans.
• Scamming involving buy/sell/trade/offtrade or misleading players to steal items/currency will result in a permanent ban.

V. Advertising

• Advertising or mentioning other MU servers, private communities, or non-affiliated rankings is not allowed on BardotMU platforms (Discord, Facebook, forum, in-game chat).
• Advertising non-gaming servers/websites or adult content is strictly prohibited and may result in permanent bans.

VI. Accessory to Rule Breaking

Anyone assisting a rule breaker (on Discord, forum, social platforms, or in-game) may also receive penalties. Example: warning someone to hide items/avoid staff investigation, assisting real-money trading, or spreading exploit methods can lead to permanent bans.

VII. Respect the Server and Staff

• Personal attacks, harassment, or targeted negativity toward BardotMU staff will not be tolerated.
• Challenging staff decisions through harassment or public disruption is not tolerated. Staff decisions are final.
• Staff may lock/delete posts or content they deem irrelevant, harmful, or disruptive at their discretion.
• Public discussions of staff actions are not allowed across BardotMU platforms. Use private support channels/tickets to appeal.
• Staff may suspend/block characters or accounts for investigation as a precaution.

VIII. Free Play Server

BardotMU is a FREE PLAY private server. The interpretation of these rules is solely up to BardotMU management, and rules can change at any time without notice. If you are unsure whether something is allowed, ask staff or avoid it.

IX. In-Game Playing Rules

• This is a full PvP server — you can PK/KS as the game allows, unless an event/map rule states otherwise.
• Be polite. Respect all players even if they are your enemies.
• Hate speech, racism, and real-life threats are strictly prohibited.
• Bad Language Rule Enforcement:
  1st Warning – Reminder / possible mute.
  2nd Warning – Character ban for 3 days.
  3rd Warning – Account ban for 7 days.
  4th Warning – Permanent ban (may include IP/Hardware).
• Selling accounts/items for real money is prohibited and will be punished.
• Trading must be done through official in-game systems and recognized in-game currencies.

X. Vote Abuse

Using multiple accounts to vote to gain unfair rewards is prohibited. Vote abuse may result in removal/reset of vote rewards/credits and additional penalties.

XI. Automated Detection and Punishment

BardotMU may use automated systems to detect suspicious behavior based on technical identifiers and activity frequency. Accounts may be flagged, restricted, or suspended for investigation. Appeals can be submitted through official support channels.

XII. Account Security

BardotMU is not responsible for stolen accounts, lost information, or hacking/scam losses caused by user negligence. Protect your account with strong passwords, do not share accounts, avoid suspicious tools, and use only official links.